Shipping

Welcome to iKandy Boutique's shipping policy! We are delighted to provide you with a seamless shopping experience. Please take a moment to review our shipping policy to ensure you are informed about the shipping process.

1. Processing Time:

  • All orders are processed within 2-4 business days (excluding weekends and holidays) after receiving payment confirmation. During high-volume periods, processing times may be slightly extended, but we strive to get your order ready for shipment as quickly as possible.

2. Shipping Rates:

  • Shipping rates are calculated based on the weight of your order and the destination. You can view the shipping cost during the checkout process before finalizing your purchase.

3. Shipping Methods:

  • We offer a variety of shipping methods to accommodate your needs. The available options will be presented to you during the checkout process. Standard shipping typically takes 5 business days, while expedited options are available for a faster delivery.

4. Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track your order's progress and estimated delivery date through our carrier's online tracking system.

5. Shipping Destinations:

  • We currently offer domestic canada wide shipping, international shipping to the US and global shipping worldwide. If you have any specific questions and wish to place an order, please contact our customer support for assistance.

6. Customs and Import Duties:

  • International customers are responsible for any customs fees, taxes, or import duties that may apply to their orders. These charges are not included in the item price or shipping cost and are the buyer's responsibility.

7. Delivery Time:

  • Delivery times may vary based on the shipping method selected and the destination. While we make every effort to ensure timely deliveries, please note that unforeseen circumstances, such as weather conditions or customs delays, may impact delivery times.

8. Undeliverable Packages:

  • In the event that a package is returned to us as undeliverable due to an incorrect address or other issues, we will contact you to arrange re-shipment. Additional shipping charges may apply.

9. Contact Us:

  • If you have any questions, concerns, or special requests regarding your order or shipping, please feel free to contact our customer support team at shop.ikandy.boutique@gmail.com. We are here to assist you!

Thank you for shopping with iKandy Boutique. We appreciate your business and hope you enjoy your purchases!

Order Cancellations

You may cancel an online order, depending on the status of the order process. Please contact shop.ikandy.boutique@gmail.com and we'll do our best to help! Unfortunately we can not make changes to existing orders and refunds/exchanges only apply to eligible items (send a direct email to find out if your order is eligible).